Refund Policy
Refund review for a private access subscription.
How PrismEdge handles cancellation, duplicate payments, access timing, and billing support for Monthly Access.
Access based subscription
Monthly Access is private TradingView access and dashboard setup support. It is not a downloadable product or source-code purchase.
Billing through Stripe
Stripe handles subscription payments, renewals, receipts, and billing portal actions when the portal is available for the account.
Support first
If access, username, setup, or billing state looks wrong, contact support first so the account can be reviewed before refund decisions.
Details
The practical terms stay readable.
These notes explain the operating model in plain language. They do not replace solicitor-reviewed launch documents.
Cancellation
Cancelling a subscription stops future renewal according to Stripe subscription settings. Cancellation does not automatically refund a previous payment.
Access timing
Refund requests may consider whether private TradingView access was granted, whether onboarding was completed, and when the request was made.
Duplicate or unexpected payments
Report duplicate, failed, or unexpected payments with the account email and receipt or invoice reference where available.
Manual review
Because access can be manually approved through TradingView, some billing and access questions need account-level review before a decision.
No performance refunds
Refunds are not based on trading outcomes, market movement, personal profitability, or expected signal performance.
How to ask
Use the support/contact route and include the account email, payment date, and a plain description of the issue. Do not send card details.
Billing issue or duplicate payment?
Contact support with your account email and receipt reference. A human review is required for access timing and billing context.