Refund Policy
Refunds and your right to cancel.
How to cancel within 14 days, what you pay for the days supplied, how to stop renewal later, and how billing problems are put right.
How cancelling runs
5 steps
01Subscribe
You ask for access to start straight away.
0214 days
Cancel for any reason until the end of the 14th day after you subscribed.
03Cancel here
Cancel contract here, then Confirm cancellation. Or use the form, or email.
04Acknowledged
An email records the date and time we received your notice.
05Refunded
The unused share goes back within 14 days, to the same payment method.
Subscribed in the last 14 days?
Cancel contractContents
- 01Who you are contracting with
- 02Your 14 day right to cancel
- 03Starting straight away, and what you pay if you cancel
- 04How to cancel
- 05When the refund arrives
- 06Model cancellation form
- 07Stopping renewal after the 14 days
- 08Duplicate, failed or mistaken payments
- 09If the service does not work as described
- 10Refunds never depend on trading results
- 11How to ask
Key points
Cancel within 14 days. If your subscription started in the last 14 days you can cancel the contract online without giving a reason. You pay only for the days already supplied and get the rest back.
Stop renewal any time. After that, stop the next renewal from the billing portal whenever you like. Access runs to the end of the month you have paid for and nothing more is charged.
Billing problems put right. A duplicate or mistaken payment is refunded in full, and a service that does not work as described is put right under Irish consumer law.
01Who you are contracting with
PrismEdge is a business name of Robert Iordache, a sole trader in Ireland. That is the trader for your Monthly Access subscription and the party responsible for every refund in this policy. Contact: privacy@prismedge.eu. Postal address available on request by email. PrismEdge is registered in the Register of Business Names kept by the Companies Registration Office (Ireland), business name number 790230. This policy is governed by the laws of Ireland, and consumers keep any mandatory protections of the law of their home country.
02Your 14 day right to cancel
Monthly Access is a contract for a digital service made online. Under the Consumer Rights Act 2022 you can cancel it within 14 days without giving any reason. The period ends 14 days after the day you subscribed, and we count to the end of that 14th day, Irish time. The right belongs to the first contract: a monthly renewal continues the same contract and does not start a new period.
03Starting straight away, and what you pay if you cancel
At checkout you ask for access to start immediately and acknowledge that, if you then cancel within the 14 days, you pay for the service supplied up to the moment you tell us. That charge is proportionate: the amount you paid for the first month multiplied by the share of that month that had passed when your notice arrived, rounded down to the cent. Everything else is refunded. Cancel 7 days into a 30 day month and the charge is 7/30 of what you paid. If your checkout did not record that request, nothing is charged for the days supplied and the whole payment is refunded.
04How to cancel
Use the cancellation function at /cancel-contract: choose Cancel contract here, check what will happen, then choose Confirm cancellation. Signed in, it cancels at once and shows your refund; signed out, a short form sends your notice. You can also send the model form below, or any clear statement that you are cancelling, to privacy@prismedge.eu. Every notice is acknowledged by email with the date and time we received it.
05When the refund arrives
We refund you without undue delay and no later than 14 days after we receive your notice, to the same payment method you used, and it costs you nothing. Your bank may take a few business days to show it.
06Model cancellation form
You may use this form but you do not have to. "To Robert Iordache trading as PrismEdge, privacy@prismedge.eu (postal address available on request by email): I hereby give notice that I cancel my contract for the supply of the following service: PrismEdge Monthly Access. Ordered on: . Name: . Address: . Date: ." A copy ready to paste is on the cancellation page.
07Stopping renewal after the 14 days
Once the cancellation period is over you can stop your subscription renewing at any time from the billing portal on your Billing page. Access continues to the end of the month already paid for and nothing further is charged. Stopping renewal ends future months; it does not by itself return a month that has already started, and it never limits the rights in the next two clauses.
08Duplicate, failed or mistaken payments
A payment taken twice, taken after you stopped renewal, or taken in error is refunded in full. Tell us with the account email and the receipt or invoice reference and we put it right.
09If the service does not work as described
The Consumer Rights Act 2022 gives you remedies for a digital service that does not conform to the contract: it must match its description, work the way a service of its kind normally would, and receive the updates it needs. If it does not, you are entitled to have it fixed within a reasonable time and without significant inconvenience. If that is not done, or the problem is serious, you can ask for a proportionate price reduction or end the contract and get back what you paid for the time it did not conform.
10Refunds never depend on trading results
Refunds follow the rules above, never market movement or trading results. Nothing in this policy limits the rights consumer law gives you.
11How to ask
For anything in this policy, use the support page or write to privacy@prismedge.eu with the account email and payment date. Never send card details.
Cancelling, or a billing problem?
Cancel within 14 days at /cancel-contract. For anything else, contact support with your account email and receipt reference. A person reads every billing and refund request.