Refund Policy
Refund review for a private access subscription.
How PrismEdge handles cancellation, duplicate payments, access timing, and billing support for Monthly Access.
Contents
Key points
Access based subscription. Monthly Access is private TradingView access and dashboard setup support. It is not a downloadable product or source-code purchase.
Billing through Stripe. Stripe handles subscription payments, renewals, receipts, and billing portal actions when the portal is available for the account.
Support first. If access, username, setup, or billing state looks wrong, contact support first so the account can be reviewed before refund decisions.
01Who you are contracting with
PrismEdge is operated by Robert Iordache, sole trader, Ireland. That is the trader for your Monthly Access subscription and the party responsible for any refund under this policy. This policy is governed by the laws of Ireland, and EU consumers keep any mandatory protections of the law of their home country that cannot be set aside by agreement.
02Your 14 day EU withdrawal right
EU consumers can cancel a distance contract within 14 days. Because PrismEdge access begins immediately after payment, you are asked at checkout to consent to immediate performance and to acknowledge that once access is granted the withdrawal right is lost for the period already supplied. If you withdraw within 14 days before access is granted, you receive a full refund. Nothing in this policy limits your statutory rights as an EU consumer.
03Cancellation
Cancelling a subscription stops future renewal according to Stripe subscription settings. Cancellation does not automatically refund a previous payment.
04Access timing
Refund requests may consider whether private TradingView access was granted, whether onboarding was completed, and when the request was made.
05Duplicate or unexpected payments
Report duplicate, failed, or unexpected payments with the account email and receipt or invoice reference where available.
06Account level review
Some billing questions need account level review before a decision: duplicate or disputed payments, the state of the subscription, and whether access had already been granted when the request was made.
07No performance refunds
Refunds are not based on trading outcomes, market movement, personal profitability, or expected signal performance.
08How to ask
Use the support/contact route and include the account email, payment date, and a plain description of the issue. Do not send card details.
Billing issue or duplicate payment?
Contact support with your account email and receipt reference. A person reads every billing and refund request.